Effective Date February 10, 2021
This Policy may also cover information collected and used by TRADUKA via third-party social media platforms, such as Facebook or YouTube, either generally or through TRADUKA’s branded pages.
Personal Information We Collect
Personal information is information about you that is personally identifiable in that it can be used to identify or contact you. We collect the following types of personal information: your name, mailing address, email address, and telephone number. We may also collect your emergency contact information. On rare occasions, we receive payment through bank checks and therefore collect certain checking information.
Furthermore, we may collect information related to your use and interest in TRADUKA’s products and services, including your medical and health information, which we also consider to be personal information.
How Personal Information Is Collected
We collect your personal information when you fill out and submit our online contact form and newsletter sign up, when you email with us, communicate with us via telephone, and in-person–before, during, and after using our products and services. We may also, on occasion, collect your personal information on social media when you inquire about TRADUKA’s products and services.
How We Use Your Personal Information
We use or may use your personal information for the following purposes: (1) to respond to prospective customer inquiries, (2) to conduct our own marketing and analytics (but not marketing for third parties), (3) to conduct preliminary or prospective intake sessions and consultations, and (4) to provide requested products and services to our customers and engage in associated follow-up communication. We may also use your personal information to process payment, including, on rare occasions, through our receipt of customer bank checks.
We only share your personal information with third parties under very limited circumstances and do not share your personal information with third parties for marketing purposes. The only circumstances under which we may share your personal information with third parties are (1) to other professionals in generic terms to obtain further recommendations regarding approaches to problems, (2) to respond to subpoenas, court orders, or when legally required to do so, (3) to establish or exercise our legal rights or defend against legal claims, (4) to detect and protect against fraudulent and/or illegal activity, (5) in the event of a business re-organization, sale, or acquisition, (6) to send our email newsletter and (7) to conduct analytics.
If and when we share your personal information in generic terms with other professionals to discuss conditions and to obtain further recommendations regarding approaches to problems, we never identify the subject, and anonymity is preserved.
If you have signed up on the website, you may receive newsletter emails from TRADUKA. If you wish to opt-out of receiving future emails, you may do so by clicking the unsubscribe link contained in each newsletter email.
Cookies are information files sent by a website to a web browser visiting the website. A cookie contains information stored or downloaded on a browser which tracks a browser’s behavior on the website and potentially across other websites.
TRADUKA uses first-party cookies to track activity about visitors to our website. Additionally, our third-party email provider may place cookies in our newsletter emails. To delete existing cookies or to block future cookies from being downloaded on to your browser, you may visit your browser settings and adjust your preferences.
Our website recognizes Do Not Track signals.
Third Parties and Links
Our website may include links to other websites. We may also refer you to or employ third-party applications or websites, including to process payment. We do not control the privacy policies or terms of service of the destination websites or applications. Your use of these third-party websites and applications, including the use of personal information, are governed by their respective privacy policies and terms and conditions, which may differ from ours. TRADUKA is not responsible for the privacy practices or the content of third party websites or services.
Security and Disclaimer
TRADUKA makes every reasonable effort to protect your personal information from loss, misuse, or alteration by third parties, including through the use of reasonable security measures. Nonetheless, you should be aware that there is always some risk in transmitting information over the Internet or that unauthorized persons could find a way to breach TRADUKA’s security systems employed to protect your personal information.
We do not guarantee that our security precautions will protect against, and we expressly disclaim any liability for any loss, misuse, or alteration of your personal information. Furthermore, you agree that when you provide personal information to TRADUKA you knowingly assume the risk that your personal information may become public and, hereby, release TRADUKA from all liability and responsibility for any such disclosure other than through intentional disclosure by TRADUKA.
Retention and Disposal of Personal Information
We retain both paper and electronic records and information relating to our active and previous clients indefinitely. We retain electronic records and information relating to prospective clients until, based on our sole determination, there is no longer a business reason to do so. We retain paper records and information relating to prospective clients for 3 to 6 months before disposing of the records and information. We shred the paper records and information when disposing of such records and information.
Rights of EU Data Subjects
Our role as a data controller
TRADUKA generally acts as the data controller of your personal information submitted to us. If you are located in the EU and have any complaints regarding our privacy practices as a data controller, you have the right to make a complaint at any time to your local Supervisory Authority. However, we would appreciate the chance to address your concerns before you approach your Supervisory Authority so please contact us first at firstname.lastname@example.org.
Our legal basis for processing your personal information
We rely on your personal information for the legitimate commercial purposes of providing our products and services to you. Where we need to collect personal information by law or under the terms of a contract we have with you, and you fail to provide that personal information when requested, we may not be able to provide you with our products or services. We make sure we consider and balance any potential impact on you and your rights before we process your personal information. We do not use your personal information for activities where our interests are overridden by the impact on you unless we have your consent or are otherwise required or permitted to by law.
We also may rely on your consent to collect, use, or disclose your personal information. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us at email@example.com.
We will only use your personal information for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.
Under certain circumstances, you have rights in relation to your personal information. You have the right to:
- Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no acceptable reason for us to continue to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal information to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons that we will notify you about, if applicable, at the time of your request.
- Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information that you initially provided consent for us to use, or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. To exercise your rights, please contact us at firstname.lastname@example.org.
Personal Information of Children
TRADUKA is committed to protecting the privacy of children. Our website is not designed or intended to attract children under the age of 13. TRADUKA does not knowingly collect personal information from persons under the age of 13.
TRADUKA may update this Policy at any time. TRADUKA reserves the right to make material changes to this Policy which may affect the use and disclosure of personal information we collect. If TRADUKA makes material changes to this Policy, we will provide you with notice, either on the homepage of our website or by email. Additionally, if the changes affect our use of your previously collected information, we will obtain your opt-in consent before such changes are implemented.
TRADUKA further reserves the right to make non-material changes to this Policy which do not involve changes to the use and disclosure of your personal information without providing you with notice. Therefore, we encourage you to review this Policy for any non-material changes on a regular basis.
Questions and Suggestions
If you have any questions or suggestions regarding this Policy or our privacy practices, please contact us at email@example.com.